HKIAC innovations from user’s perspective

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Almost a year ago, I penned an article for China Business Law Journal’s Dispute Digest pages upon taking over as new chair of the Hong Kong International Arbitration Centre (HKIAC). In that article’s conclusion I spoke of an overriding agenda of the HKIAC to engage the centre’s users, and to rethink how arbitration should be from the users’ perspective.

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A key priority for the HKIAC’s dispute resolution services is user feedback, and this year the centre has put great efforts into understanding its users’ business and collating feedback from them through one-on-one meetings, seminars, training and surveys.

With this information in mind, HKIAC continues to enhance its practices to help parties resolve their disputes. An important recognition of this is Global Arbitration Review’s (GAR) nomination of the 2013 HKIAC rules as one of the best developments of 2013. There have been some key innovations over the past year that I would like to highlight.

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Teresa Cheng is the chairperson of the Hong Kong International Arbitration Centre