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With cost savings and efficiencies on offer, corporations and law firms are warming to the idea of legal process outsourcing. How should prospective clients identify the best LPO providers and implement successful knowledge partnerships?

Connie Brenton and Mark Ross explain

Adepressed economy; a changing legal landscape; a willingness to try what was once considered taboo. These factors and more have shed new light on the advantages of legal process outsourcing.

An industry that in its formative years was characterized by the emergence of numerous boutique providers is now scaling up and consolidating to meet the demands of international corporations and law firms. But how should prospective clients differentiate between the plethora of available providers? What kind of work is appropriate to send? How should you package it up and how do you ensure superior quality and decreased costs? These questions and more must be addressed in order to implement and maintain a successful LPO relationship.

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Connie Brenton is deputy general counsel and chief of staff to the general counsel at Sun Microsystems. She can be contacted at connie.brenton@sun.com.

Mark Ross is the vice-president of legal services at Integreon. He is former chair of the International Association of Outsourcing Professionals’ (IAOP) Legal Outsourcing Chapter. He can be contacted at mark.ross@integreon.com.

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